Lotus Support Services

The National Redress Scheme provides acknowledgement and support to people who experienced institutional child sexual abuse.

The scheme has been developed by the Federal Government in response to the Royal Commission into Institutional Responses to Child Sexual Abuse. Participation in the scheme is an important step towards people who have experienced institutional child sexual abuse receiving the recognition, respect and support they deserve.


The scheme started on 1 July 2018 and will run for 10 years. The Federal Government is running the scheme.

The scheme can provide:

  • a monetary payment
  • access to counselling and psychological care
  • a direct personal response – such as an apology from the responsible institution (or institutions) for people who choose this.

Applying for Redress

Lotus Support Services–Micah Projects can assist people to apply for Redress.

You can apply to the National Redress Scheme if you:

  • experienced institutional child sexual abuse before 1 July 2018, and
  • were born before 30 June 2010, and
  • are an Australian citizen or permanent resident.

Please contact us if you would like support to apply for Redress.

Please visit the National Redress Scheme website for more information.

The Queensland Counselling and Psychological Care (CPC) Scheme

Eligible National Redress Scheme recipients residing in Queensland at the time they accepted an Offer of Redress from the National Scheme Operator are eligible for Counselling and Psychological Care (CPC) services with an approved CPC Provider or Providers of their choice.

The model has been designed so that recipients can choose a practitioner that meets their needs and also meets the national standards for delivery of CPC.

Lotus Support Services–Micah Projects and Linkup are funded to provide support to Redress recipients with all aspects of the CPC scheme. Linkup assists Aboriginal and Torres Strait Islander Redress recipients only.

Lotus Support Services–Micah Projects can assist Redress recipients to:

  • Understand the Queensland CPC scheme
  • Identify their CPC needs and find the right practitioner
  • Connect with complementary, non-billable services to meet other needs
  • Overcome barriers they might have to accessing CPC services – brief case management is available if required
  • Provide support if a recipient is dissatisfied with a CPC Provider.

The service is free and entirely voluntary to access. We operate independently to CPC Providers and do not provide billable CPC hours.

Please contact us if you would like support with any aspect of the Queensland Counselling and Psychological Care Scheme.

Please visit the Queensland Government’s participation in the National Redress Scheme  webpage for more information.

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